Returns & Refunds

We want you to be confident when ordering from Catch Auto. If there is an issue with your order, please contact us as soon as possible so we can work with you to resolve it.

Because many of our products are made to order specifically for your vehicle, change-of-mind returns may not always be available. Please contact us before returning any product so we can confirm the appropriate next steps.

If an item arrives damaged, faulty, or incorrect, please contact Catch Auto promptly with your order details and photos of the product and packaging so we can assess the issue and arrange an appropriate solution in accordance with your rights under New Zealand consumer law.